Refund Policy

Our Commitment

Every order from Meowstation is packed with care. If something arrives damaged, incorrect, or missing, we want to make it right. Please read this policy so you know what to expect and how to reach us.

What Is Eligible for a Return or Refund

You may request a return or refund within 7 days of receiving your order if:

• An item arrived damaged or defective
• You received the wrong item (different from what you ordered)
• An item is missing from your order

What Is Not Eligible

• Change of mind after the order has been delivered
• Damage caused by the customer after receipt
• Issues reported more than 7 days after delivery

How to Request a Refund or Exchange

To start a return or refund request, please:

1. Contact us via Instagram DM @meowstationkh or call 092 511 856 within 7 days of receiving your order.
2. Include your order ID (found in your order confirmation) and clear photos showing the issue.
3. We will review your request and respond within 1–2 business days.

Refund Method

Once your request is approved, the refund method depends on how you paid:

• Cash on Delivery: Refund is issued in cash. We will coordinate the handover with you via Instagram DM or phone.
• ABA QR (Bakong): Refund is returned to your Bakong-linked bank account via transfer. We will confirm the amount and arrange the transfer with you via Instagram DM or phone.

Exchanges

If you prefer an exchange rather than a refund, we are happy to arrange that for eligible items. Exchanges are subject to stock availability. Let us know your preference when you reach out via Instagram DM or phone.

Contact Us

Have a question about your order or this policy? Reach us via Instagram DM @meowstationkh or call 092 511 856. We are always happy to help.